FAQ

We offer a wide range of wigs including 100% Human Hair, Afro / Kinky, Bob, Braided, and more. You can also filter by hair type, length, parting, and style to find the perfect wig for you.

Yes, we cater to various hair types including Coily, Curly, and more. You can browse our collection by hair type to find the best match for your needs.

Human Hair wigs are made entirely from natural human hair, offering the most realistic look and feel. Human Hair Blend wigs combine human hair with synthetic fibers, providing a balance of quality and affordability.

We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping for orders over $50 using EMS, which takes 15-25 days after dispatch.

Orders are typically processed within 1-2 business days. Once processed, your order will be shipped out promptly.

Yes, we ship globally to most regions. However, we do not deliver to certain remote areas in Asia and other locations. If you have any questions about delivery to your specific area, please contact our customer service team.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery and know exactly when to expect your new wig.

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your wig, you have 15 days from the date of receipt to do so. Please ensure the product is in its original condition and packaging.

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process and provide you with the necessary instructions.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Creating an account is easy! Simply click on the “Sign Up” button on our website and follow the prompts to set up your account. This will allow you to track your orders, save your preferences, and enjoy a faster checkout experience.

If you encounter any issues with your payment, please contact our customer service team at [email protected]. We will assist you in resolving the issue as quickly as possible.

Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us via email at [email protected]. We aim to respond to all inquiries within 24 hours.

Our customer support team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to provide prompt and helpful assistance during these hours.