At Fashion Wig Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a hassle-free returns and exchanges policy within 15 days of receiving your items.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items are non-returnable, including:
- Lace Wig Glue
- Accessories
Return & Exchange Process
Follow these simple steps to return or exchange your item:
- Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to proceed, including the return address.
- Ship Your Item: Pack your item securely and ship it to the provided address. Please include a copy of your order confirmation or receipt.
- Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. For exchanges, we will ship the new item to you as soon as possible.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Fashion Wig Store Team,
I would like to request a return/exchange for my recent order (#12345). The reason for my request is [briefly explain the reason].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for choosing Fashion Wig Store. We value your trust and are committed to providing you with exceptional service and high-quality products.