Shipping Information

At Fashion Wig Store, we are committed to delivering your orders promptly and efficiently. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

We ship globally, excluding certain remote areas in Asia. For any shipping inquiries, please contact us at [email protected].

Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free returns and exchanges policy within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received.
  • In its original packaging.

Non-Returnable Items: Lace Wig Glue and Accessories are non-returnable.

Return & Exchange Process

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide detailed instructions, including the return address.
  3. Ship Your Item: Pack your item securely and ship it to the provided address. Include a copy of your order confirmation or receipt.
  4. Wait for Processing: Once received, we will inspect your item and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. For exchanges, we will ship the new item to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Body:
Dear Fashion Wig Store Team,

I would like to request a return/exchange for my recent order (#12345). The reason for my request is [briefly explain the reason]. Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Thank you for choosing Fashion Wig Store. We value your trust and are committed to providing you with exceptional service and high-quality products.

For any further assistance, please contact us at [email protected].